Advanced Call Management
Olive Fixed Line Services provide Advanced Call Management Solutions such as Auto
Attendants. Auto Attendants can assist companies to handle large volumes of calls
quickly and efficiently.
The Auto Attendant can significantly reduce cost and time by allowing callers to
select their required department or extension number.
Other facilities include:
Prioritising VIPs
- Prioritise important customers via the queue management facility
Reduce resources
- Reduce resources by replaying standard messages to callers through the Voice Announcement
feature
- Save time with CLI Recognition routing callers to most appropriate person
Never lose a customer
- Data Capture (ability to retain information about a caller) can ensure you never
miss an opportunity